PRIVACY NOTICE

Introduction

Welcome to Whole Melt Extracts USA. This Privacy Notice explains how we collect, use, and protect your personal information when you visit our website, interact with us on social media, or make a purchase through our online store.

Your privacy matters to us. We are fully committed to safeguarding your personal information and handling it responsibly in accordance with applicable data protection laws. Whole Melt Extracts USA determines why and how your personal data is used and is responsible for protecting it.

We may update this Privacy Notice occasionally. Please check this page regularly, as any updates will be posted here. Where appropriate, we may also notify you of significant changes by email.

If you disagree with any part of this Privacy Notice, please note that you may have certain legal rights as outlined below.

1. Information We Collect

When you visit our website or interact with Whole Melt Extracts USA, we may collect the following types of information to help us process orders, provide customer support, and improve your experience:

  • Personal details (name, email, phone number, and address)
  • Account login information (if you register for an account)
  • Payment and billing information when placing orders
  • Age and date of birth (for legal age verification purposes)
  • Communication records from contact forms, chat support, or emails
  • Order history and product preferences
  • Marketing and flavor preferences
  • Technical data such as your IP address, browser type, and operating system
  • Information collected automatically via cookies (for analytics and personalization)

We also use cookies and similar technologies to understand how visitors use our website and to improve content, features, and advertising relevance.

2. How We Use Your Information

We collect and process your personal information to:

  • Process your orders and manage your online account
  • Verify your age and comply with legal requirements
  • Provide customer support and respond to inquiries
  • Send order updates and account notifications
  • Improve website performance and user experience
  • Conduct product research and improve our offerings
  • Personalize marketing communications (where you have consented)
  • Prevent fraud, maintain security, and protect your data

We rely on one or more of the following lawful bases to process your information:

  • Consent (for marketing communications and cookies)
  • Contract (to fulfill product orders or services)
  • Legal obligation (to verify age or comply with regulations)
  • Legitimate interest (to enhance our products, marketing, and customer experience)

3. Age Verification

Because Whole Melt Extracts USA offers cannabis and vaping-related products, we are legally required to verify that all customers are 21 years or older.

We may request your date of birth and, in some cases, limited identification details to confirm your age through a secure third-party verification process. Failure to complete age verification will prevent order completion.

4. Marketing Communications

If you choose to subscribe to our newsletter or marketing list, we may contact you by email or SMS about:

  • New product launches and flavors
  • Limited releases and promotions
  • Exclusive Whole Melt Extracts offers

You can withdraw consent or unsubscribe at any time by clicking the “unsubscribe” link in any marketing message or by contacting us directly.

5. Cookies

Cookies help us deliver a smoother and more personalized browsing experience. We use both essential cookies (for basic website functionality) and non-essential cookies (for analytics and marketing, with your consent).

You can manage your cookie preferences at any time through your browser settings.

6. Sharing Your Information

We respect your privacy and only share your personal information with trusted third parties when necessary, including:

  • Payment processors to handle secure transactions
  • Delivery partners to fulfill and track orders
  • IT and analytics providers to improve website functionality
  • Legal and regulatory authorities when required by law
  • Marketing partners (only if you’ve consented to marketing communications)

We do not sell or rent your personal information to third parties.

7. International Data Transfer

Your information may be stored and processed outside the United States. In such cases, we ensure that appropriate data protection measures are in place, such as standard contractual clauses or equivalent legal safeguards.

8. How We Protect Your Data

We take your security seriously. Whole Melt Extracts USA uses industry-standard encryption, secure payment gateways, and strict access controls to protect your data from unauthorized access, misuse, or loss.

While no online system is completely secure, we continuously monitor and upgrade our security measures to safeguard your personal information.

9. Data Retention

We retain your information only as long as necessary for the purposes set out in this Privacy Notice, including:

  • Fulfilling orders and complying with legal obligations
  • Managing your account and preferences
  • Maintaining business and financial records

If you delete your account or unsubscribe from marketing, we may retain limited information to comply with legal requirements or prevent fraud.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access – Request a copy of the personal information we hold about you
  • Correction – Update or correct inaccurate data
  • Deletion – Request that we delete your personal data
  • Restriction – Ask us to limit processing of your data
  • Data portability – Request your data in a transferable format
  • Withdraw consent – Opt out of marketing or data use where consent is required

To exercise any of these rights, please contact us using the details below.

11. Changes To This Privacy Notice

We may update this Privacy Notice occasionally to reflect changes in our practices or legal requirements. The latest version will always be posted on this page, with the “Last Updated” date shown at the top.

12. Contact Us

If you have questions about this Privacy Notice or how we handle your personal information, please contact:

Whole Melt Extracts USA
Email: sales@wholemeltextracts.us.com