PRODUCT WARRANTY

Our Commitment to Quality

At Whole Melt Extracts USA, we take pride in crafting premium cannabis concentrates, disposables, and carts that deliver a pure, consistent, and satisfying experience. Every product undergoes rigorous lab testing and quality checks to ensure it meets our highest standards.

Your satisfaction is our priority. That’s why we offer a comprehensive warranty on our products to protect you against manufacturing defects and quality issues.

What Our Warranty Covers

Our warranty applies to all products purchased directly from Whole Melt Extracts USA, including:

  • Disposable vapes
  • Vape cartridges
  • Concentrates

The warranty covers:

  • Defects in materials or workmanship
  • Malfunctions due to manufacturer error
  • Damaged or compromised products received from the point of purchase

What Our Warranty Does NOT Cover

Our warranty does not cover:

  • Damage caused by misuse, accidents, or improper handling
  • Products altered, tampered with, or repaired by unauthorized parties
  • Natural wear and tear from regular use
  • Products purchased from unauthorized resellers

Warranty Period

The warranty period for Whole Melt Extracts USA products is [30 days] from the date of purchase. Please retain your proof of purchase (receipt or order confirmation), as it will be required to process any warranty claim.

How to Make a Warranty Claim

To submit a warranty claim:

  1. Contact our Customer Support Team
    Email us at [sales@wholemeltsextracts.us.com] or use our Contact Form. Include your order number, product details, and a description of the issue.
  2. Provide Evidence
    Please attach photos or videos showing the defect or issue. This helps us process your claim faster.
  3. Return Instructions
    If your product qualifies for a replacement or refund, our team will provide clear instructions on how to return the product safely.
  4. Replacement or Refund
    Once we receive and inspect the product, we will issue a replacement or refund as quickly as possible.

Customer Responsibility

To maintain warranty coverage:

  • Handle your products carefully and follow usage instructions
  • Store products in a cool, dry place, away from direct sunlight or extreme temperatures
  • Keep your order confirmation and proof of purchase

Why Choose Whole Melt Extracts USA

Our warranty reflects our commitment to quality, authenticity, and customer satisfaction. With Whole Melt Extracts USA, you can enjoy every hit with confidence, knowing that your purchase is backed by a trusted brand that values your experience.